Effective Date: 7-6-2025
Website: https://cars.vistadriverentals.com
Company: Vista Drive Rentals

At Vista Drive Rentals, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our car rental services through our website https://cars.vistadriverentals.com. We are committed to ensuring transparency and maintaining your trust by responsibly managing your information.

1. Information We Collect

We collect the following categories of personal data:

1.1. Information You Provide Directly

  • Personal Identification Information: Full name, date of birth, gender, government-issued ID (e.g., driver’s license), passport (for foreign customers).

  • Contact Information: Email address, phone number, home address.

  • Billing Information: Credit/debit card details, billing address, UPI ID, or other payment data.

  • Booking Information: Rental start/end dates, selected car, pickup and drop-off locations.

  • Feedback and Reviews: Any customer-generated feedback or ratings.

1.2. Information We Collect Automatically

  • Device and Usage Data: IP address, browser type, device model, and browsing behavior on our website.

  • Location Data: When enabled, we may collect geolocation data to provide localized services or facilitate pickup/drop-off tracking.

  • Cookies and Tracking Technologies: We use cookies to improve your browsing experience and provide targeted advertisements.

1.3. Information from Third Parties

We may receive data from:

  • Payment processors

  • Advertising and analytics partners

  • Identity verification services

2. How We Use Your Information

We use your data for the following purposes:

  • Service Fulfillment: Process bookings, manage pickups and returns, verify identity and driver’s license validity.

  • Customer Support: Respond to your queries, feedback, and concerns.

  • Payment Processing: Facilitate safe and secure financial transactions.

  • Improving Services: Analyze usage trends and behavior to enhance user experience.

  • Marketing: Provide information about offers, promotions, and new services (you can opt-out anytime).

  • Legal Compliance: Meet our obligations under applicable laws and assist law enforcement if required.

3. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your data under specific circumstances:

3.1. Service Providers

We engage trusted third-party vendors to perform essential services, such as:

  • Payment processing

  • Identity verification

  • Cloud storage

  • Email marketing

These providers are contractually obligated to protect your data.

3.2. Legal and Regulatory Authorities

We may disclose information if:

  • Required by law or legal proceedings

  • Necessary to prevent fraud, harm, or security threats

  • To protect the rights or safety of our business, users, or the public

3.3. Business Transfers

In case of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

4. Data Storage and Retention

We store your personal data on secure servers located within [Insert Country or Region]. Data is retained only for as long as necessary:

  • Transactional Data: Retained for 7 years for legal and tax purposes.

  • Account Data: Retained until the account is deleted.

  • Analytics & Marketing Data: Retained for up to 2 years or as required.

You can request deletion of your account and associated data by contacting us at [Insert Email].

5. Security Measures

We implement industry-standard security measures to protect your data, including:

  • SSL/TLS encryption for data in transit

  • Encrypted databases and secure access control

  • Regular audits and vulnerability assessments

  • Role-based access for employees and contractors

Despite these efforts, no method of transmission or storage is 100% secure. We encourage users to maintain their own digital hygiene practices (e.g., strong passwords, secure devices).

6. Your Rights and Choices

You have the following rights regarding your data:

  • Access: Request access to your personal data.

  • Correction: Request updates or corrections to inaccurate data.

  • Deletion: Request erasure of your data (subject to legal constraints).

  • Data Portability: Request a copy of your data in a structured, machine-readable format.

  • Objection and Restriction: Object to or restrict processing in specific situations.

  • Withdraw Consent: If processing is based on consent, you may withdraw it anytime.

To exercise any of these rights, please contact us at [Insert Email]. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies for functional, analytical, and marketing purposes. You can control cookies through browser settings.

Types of cookies used:

  • Essential: Required for site functionality.

  • Analytics: Help us understand user behavior.

  • Marketing: Used to show personalized ads.

You can opt out of non-essential cookies using our Cookie Preference Center or browser settings.

8. Per-Hour Rate Policy

Our rentals are billed on a per-hour basis, ensuring flexibility and affordability. Here’s how it works:

  • Standard Rate: Each car is priced per hour. Rates vary based on the vehicle model and location.

  • Minimum Booking Time: Minimum booking duration is 4 hours.

  • Daily Capping: Some cars may have a maximum daily charge (e.g., 12-hour cap), beyond which additional discounts may apply.

  • Overage: If a vehicle is returned later than scheduled, additional hourly charges are incurred automatically.

  • Grace Period: A 15-minute grace period may be allowed, after which the next hour is charged.

Example:
If a car is ₹200/hour and booked for 6 hours, total = ₹1,200.
If returned after 6 hours and 20 minutes, you are billed for 7 hours = ₹1,400.

9. Distance Limits & Extra KM Charges

Our rental policy includes generous usage limits, but any excessive driving is subject to additional charges:

  • Distance Cap Options:

    • Some plans have a 200 km cap per rental.

    • Premium plans may have a 500 km cap per rental.

  • Extra Kilometers:

    • Beyond the cap, additional charges apply (usually ₹3–₹10/km depending on the vehicle type).

    • This is calculated based on odometer readings at pickup and drop-off.

    • No unused kilometer credit is carried forward.

Example:

If you book under the 200 km plan and return the vehicle at 250 km, you are billed for 50 extra km.

10. Basic Rules and Regulations

To ensure a smooth, secure, and fair experience for all users, the following rules apply:

10.1. Eligibility

  • Drivers must be at least 21 years old and possess a valid driver’s license.

  • For certain premium vehicles, the minimum age may be 25 years.

10.2. Vehicle Use

  • Permitted Use: Vehicles may only be used for personal travel. Commercial use (e.g., taxi service) is prohibited.

  • Prohibited Activities:

    • Drunk driving or driving under the influence of drugs.

    • Racing or off-roading.

    • Carrying explosive or hazardous materials.

    • Overloading beyond seating capacity.

10.3. Fuel Policy

  • Vehicles are delivered with a full tank; renters must return them with the same level.

  • Fuel discrepancies are billed as per current market rates + a refueling fee.

10.4. Damage and Accidents

  • Renters are liable for any damage not covered under insurance.

  • In case of an accident, notify the company immediately and file a police report.

  • Minor scratches or wear may be exempt from charges.

10.5. Cleanliness

  • Return the vehicle in clean condition.

  • Cleaning charges may apply for excessive dirt, spillage, or smoking odors.

10.6. Late Return

  • Late returns without prior notice are penalized at the hourly rate + a late fee.

  • Beyond 2 hours of delay without communication may be considered vehicle misuse.

10.7. Parking & Tolls

  • The renter is responsible for all tolls, parking tickets, traffic violations, and fines during the rental period.

11. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from minors. If a parent or guardian believes their child has provided us with personal data, they should contact us immediately.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external platforms. Users are encouraged to review their policies before sharing any information.

13. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes become effective immediately upon posting. Users will be notified via email or a notice on our website when material updates occur.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: info@vistarental.com
Phone: +91 92099 29295
Address: RH4, Gurukrupa Residency, Pahadsingpura, Chhatrapati Sambhajinagar, Maharashtra – 431004

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